Meet the Team: Humberside

 

Pictured above: Heather and Joanne, Lounge Hosts at our Aspire Executive Lounge in Humberside Airport

 

For those that haven’t yet visited, how would you best describe our HUY lounge?

Our Aspire Executive Lounge at Humberside Airport is based in the idyllic countryside of North Lincolnshire – a hidden gem, and a gateway to the world for many passengers. Humberside has to be one of the most stress-free airports when it comes to travelling to and from the UK. That's what makes it so special: the service we offer at our lounge is warm and welcoming, and I’m proud of the rapport we have with our guests on a daily basis. I would always recommend any guest to visit our wonderful lounge. (Michelle, Team Leader)

What amenities can guests enjoy at our HUY lounge?

Offering a choice of complimentary food and drinks, fast, free Wi-Fi and views of the airfield, our Aspire Executive Lounge is the best place to start your journey from Humberside Airport. The lounge offers a variety of food and drink options (both hot and cold), including alcoholic drinks (beers, wines and spirits) and complimentary snacks. In addition, table-side charging facilities are available for your devices to ensure that your electronics are fully charged before your flight, and our dedicated team are on hand to help make your visit comfortable and memorable. (Claire, Lounge Manager)

What makes HUY stand apart from our other lounges?

Our impressive little hub offers three daily flights to Amsterdam operated by KLM; one of the world’s leading airlines. Guests can board these flights directly from our lounge – a unique perk that can’t be offered at our larger lounges, and an added benefit for our senior travellers and anxious adventurers. (Claire, Lounge Manager)

Being our smallest lounge in the UK & Ireland, do you often recognise repeat customers?

With our frequent flyers, we’ve built a genuine, personal experience as we offer them our continued service week on week throughout the year. With our lounge having a small holding, it makes us more available to get familiar with our regular customers. We see a lot of business traffic passing through our lounge daily, typically to Amsterdam Schiphol, and only today one of our regular guests remarked on how much they had enjoyed the experience - how relaxing and fuss free their time with us was compared to other major airports. (Heather, Lounge Host)

Why should a guest come to visit our HUY lounge?

For guests I’d say the clue is in our name…A stands for Aviation; our lounge here at Humberside offers stunning views over the airfield where guests can enjoy interesting aircrafts that pass them by. S stands for Supportive: we offer a professional and supportive service to help keep our lounge as tranquil as possible. P stands for Pride; we take pride in everything we do to deliver the very best customer service day in, day out. I stands for Innovation; our guests can access in-lounge perks such as Gold Key Media so they can download newspapers, magazines, games, and more ahead of their flight. R stands for Return; our team works hard to deliver a pre-flight experience that will keep guests coming back for more. And finally, E stands for Experience; we aim to deliver an unforgettable experience in our warm and welcoming lounge, whether you’re travelling alone or with family and friends. (Joanne, Lounge Host)